Dear developer: good idea, poor execution and customer support comes with an attitude. Ideas....1. Try adding a feature to better allow export to Outlook (currently, export only creates a separate calendar, but should allow for import by Outlook into the main calendar and also allow event-by-event import). 2. There should be a better way to store travel insurance purchases. If travel insurance is purchased, there is no way to intelligently record this in Tripit. 3. It is cumbersome to break trips into segments when, particularly when there is a multi-destination trip. 4. Allow the user to have alias emails (so we can send invoices from personal and work accounts). 5. Finally, many international travel provider confirmations are not supported and details are often not recorded from forwarded confirmations. Despite emailing customer support with recommendations, I only see cosmetic improvements, but no real increases in functionality.